Guest Handbook
FAQs | Your Room | Hotel Amenities | Things To Do In Nelson | Transportation | Reviews
Welcome to The Savoy Hotel
Centrally located at the corner of Baker Street and Falls Street, in the midst of Nelson’s bustling downtown, the Savoy Hotel offers 12 boutique-style rooms. With a host of high-class amenities, the Savoy Hotel is your gateway to good mountain living.
FAQs
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Check-In is at 4:00 PM until 10:00 PM.
Front desk services are available from 8:00 AM to 10:00 PM daily. There are no front desk staff available overnight. For arrivals after 10:00 PM, please contact us in advance. A self-check-in option via lockbox is available, and instructions will be provided.
Check-Out is at 11:00 AM. If you would like a later checkout, please inquire with our Guest Services Agent at the front desk who will let you know if it is possible based on the next day’s bookings.
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To respect all guests’ rest, we kindly ask that the Guest Lounge area be kept quiet after 10:00 PM
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You're welcome to have visitors, but please note that after 10:00 PM, the front doors will be locked and only registered guests will have access to the hotel floor.
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Alcohol is only permitted in your room. Please note, alcohol is not permitted in the lobby, guest lounge, the sauna, or on the rooftop patio
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We offer parking at a charge of $10 per day. Please note that parking slots are limited and provided on a first-come, first-served basis. Street parking is available for free on Sundays and overnight, with paid meters in effect from 9am to 5pm, Monday-Saturday.
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Pet-friendly rooms are available upon request, subject to availability. Dogs are welcome with a pet fee of $25 per pet, per night. Guests will be asked to review and sign our pet guidelines, which include keeping pets off the beds and furniture.
Your Room
All the rooms in the Savoy Hotel were designed with the same intention: to provide a comfortable and relaxing space for all guests to feel at home. Each room is equipped with its own heat and air system, ensuite shower, TV, Nespresso Coffee maker, mini fridge and large windows.
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Housekeeping services are provided daily by request. It would be our pleasure to refresh your bedroom and bathroom while you are out enjoying the day. If you would like this service, please hang the “Please Have Room Made Up” sign on the door handle.
We do our best to reduce our impact on the environment, and we would like to encourage our guests to do the same. If your towels are still clean, please hang them on the heated drying racks in the bathroom. Dirty towels may be left on the floor in the bathroom. If you would like to opt out of housekeeping or just want some privacy, please hang the “Do Not Disturb” sign on the outside of your door handle.
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In the shower you will notice two handles to adjust water function and temperature. The bottom handle is the hot and cold water switch. Lift the handle to start up the water flow, and press down to shut down water flow. The top handle allows you to switch between the different shower heads. Please note that in rooms equipped with a steam shower, only the rain shower head and standard shower head are functional. All other jets have been disabled.
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If there’s anything you need, please let the front desk staff know and our team will be happy to assist you. You can dial 250-777-1781 on your personal phone or use the buzzer in the lobby to reach a staff member. Front desk staff are available from 8:00 AM to 10:00 PM daily.
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Use the arrows to raise and lower the temperature. Avoid pressing “OKAY” for this will revert the temperature to its original settings. For assistance, please dial 250-777-1781 on your personal phone or use the buzzer in the lobby to reach a staff member.
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Outside your room is the Guest Lounge with a counter, sink, cabinets containing dishes and cutlery, a kettle and a microwave.
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There is a self-serve ice machine in the Guest Lounge. If you need assistance, please notify the front desk by dialing 250-777-1781 on your personal phone or visiting us at the front desk, and our team will happily assist you.
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Turn the handles down, and push the window outwards. Please do not hang anything from the railings, as it may be blown away by the wind. Smoking on the balcony is strictly prohibited.
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We are a non-smoking hotel, and smoking is strictly prohibited inside any room or out the window sill. If you do smoke, we have designated smoking areas located just outside of the lobby entrance doors. Please use the ashtrays in the designated smoking area to discard your cigarette butts.
Nespresso Coffee Machine Instructions
Hotel Amenities
The Savoy Hotel is designed to feel like a luxury home away from home. With a rooftop patio and hot tub, guest lounge and sauna, there isn’t a better place in Nelson to unwind after a big day’s adventuring in the Kootenays.
Rooftop Patio and Hot Tub
Our one-of-a-kind rooftop patio is exclusively for the use of the hotel guests, with stunning views of Kootenay Lake and Downtown Nelson. The patio also features a rooftop hot tub, available year-round, where guests can soak and take in the stunning mountain and lake scenery.
Guest Lounge and Cedar Sauna
The Guest Lounge offers another great space to relax and connect during your stay. Whether you're chatting with friends or taking a break from exploring, it's a comfortable spot to kick back. Just down the hall, you’ll find the cedar sauna, a perfectly soothing space to relax and recharge after a day of adventure.
Please make sure you are well hydrated before using the sauna or hot tub. For your convenience there is a water fountain adjacent to the hot tub, and a water station in the common lounge near the sauna.
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The hot tub and sauna are available from 8:00 AM to 10:00 PM
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To book, please contact the front desk by dialing 250-777-1781 on your personal phone or use the buzzer in the lobby
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To respect all guests’ rest, we kindly ask that the Guest Lounge area be kept quiet after 10:00 PM
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As per hotel policy and for guest safety, we ask that you please do not bring alcohol into the sauna or hot tub areas
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Booking ensures a private and comfortable experience for all guests. Additionally, the sauna requires 15–30 minutes to heat up, so advance notice helps us prepare the space for your use.
Welcome to the West Kootenays
Nestled in southeastern British Columbia, where the Selkirk, Monashee, and Purcell mountains meet, our communities have flourished along the Kootenay Lake for over a century. Known for a unique blend of culture, adventure, and hospitality, we offer a rare mix of mountain charm and metropolitan energy. Each season brings its own appeal: powdery ski slopes in winter, vibrant trails in spring, sun-drenched lakes and golf in summer, and a breathtaking, colourful fall.
Things to Do:
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Nelson is alive with events, arts and culture. There is something for everyone here.
Visit our blog for recommendations and be sure to check out the Nelson Kootenay Lake Tourism events calendar.
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Did you know Nelson, BC has more restaurants per capita than New York City? Foodies, this is for you to explore!
For recommendations speak to our friendly staff or click here for a guide to all things food & drink in Nelson
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If craft beer is your thing, you’ve come to the right place. Backroads Brewing Company is a short walk down Baker Street from the hotel.
Check out this list for more craft breweries in the Nelson area.
Local Transportation
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For cab service within Nelson and the surrounding communities, call 250-354-1111
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The nearest airport is in Castlegar, located about 45 minutes from the Savoy Hotel. Glacier Cab Company offers transportation to and from the Castlegar airport if needed. Trail Airport is the next closest option, approximately 1 hour away. Please note that both are small regional airports with limited flight availability. For more flight options, larger airports in Cranbrook and Kelowna are available, each approximately 3.5 hours from Nelson.
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Convenient and reliable public bus service with easily accessible stops and frequent routes. For the seasonal schedule, visit www.bctransit.com/west-kootenay/
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The highway system in British Columbia includes a series of ferries. The ferries in our region are free, including the Kootenay Lake Ferry, which is the longest free ferry ride in the world.
Balfour Bay / Crawford Bay Ferry takes 35 minutes to cross and there are winter and summer crossing schedules.
Harrop / Procter Ferry crosses a very narrow stretch of Kootenay Lake where you can drive through lush farmland to visit these quaint communities. The crossing time is 5 minutes. The Harrop/Procter ferry crosses continually around the clock on demand.
Glade Cable Ferry, west of Nelson, takes travellers across a narrow stretch of the lake and into lush farmland. Crossing time is 3 minutes on demand. Closed 2:20am - 5am
Needles / Fauquier Ferry lies south of Nakusp and crosses the Lower Arrow Lake and takes a mere 5 minutes to cross.
Galena Bay Ferry / Upper Arrow Lake Ferry, takes 20 minutes to cross from Galena Bay to Shelter Bay.
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Closest pickup at Best Western Plus Baker Street Inn at 8:20 AM & 9:20 AM, returning at 2:10 PM & 3:45 PM. Reservations required (book up to 2 hours prior). For more info, visit https://skiwhitewater.com/getting-here/ or contact the Savoy front desk for assistance
Community Services
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Nelson City Police | 606 Stanley Street
Non-Emergency: 250-354-3919
Emergency Calls Only: 911
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Kootenay Lake Hospital | 3 View Street
Phone: 250-352-3111
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Canada Post
514 Vernon Street
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Nelson Visitor Centre | 91 Baker Street, Nelson
250-352-7879
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Bank Of Montreal | 298 Baker St | 250-352-5321
CIBC | 459 Baker Street | 250-352-8700
Nelson & District Credit Union | 501 Vernon Street | 250-352-8700
Royal Bank of Canada (RBC) | 401 Baker Street | 250-354-4111
Scotia Bank | 5-502 Baker Street | 250-354-5591
