Privacy Policy
Last updated: October 2nd, 2026
The Savoy Hotel (“we,” “us” or “our”), respects your privacy. This policy explains how we collect, use and share personal information through our website, newsletter and online booking services.
Information we collect
Depending on how you interact with us, we may collect:
Your name, email address, telephone number and reservation details.
Information you provide when contacting us or requesting assistance.
Your email address and consent details when you subscribe to our newsletter.
Website usage information, such as your IP address, browser type and pages visited, through cookies and similar technologies.
Payment information provided during booking is handled through our booking and payment service providers.
How we use your information
We use personal information to manage reservations, communicate about your stay, respond to inquiries, provide requested services, maintain and improve our website, and meet legal obligations.
If you subscribe to our newsletter, we use your email address to send hotel news, special offers and travel inspiration. You can unsubscribe at any time using the link in our marketing emails or by contacting us. Unsubscribing from marketing does not stop necessary communications about an existing reservation.
Consent and your choices
We obtain consent where required by law and use personal information for the purposes explained when it is collected. You may contact us to withdraw consent, subject to legal or contractual restrictions. We will explain if withdrawing consent affects our ability to provide a requested service.
Service providers and sharing
We use service providers to support our website, reservations, payment processing and email communications. We share personal information as needed for these services and require appropriate protection of information handled on our behalf.
[Confirm whether providers process or store information outside Canada. If so, describe this here and explain that information may be subject to the laws of those countries.]
We may also disclose personal information where required or permitted by law.
Cookies
Our website uses cookies and similar technologies to support site functions and, depending on your choices, analytics and customization. You can manage available preferences through the website’s cookie controls or your browser settings. Blocking some cookies may affect website features.
Protection and retention
We use reasonable security safeguards to protect personal information against unauthorized access, use or disclosure.
We retain personal information for as long as reasonably necessary for the purposes described in this policy and to meet legal requirements. When it is no longer needed, we securely delete it or make it non-identifiable.
Access, corrections and concerns
You may request access to your personal information, ask for a correction, or raise a privacy concern by contacting our privacy officer. We may need to verify your identity before responding. Access is subject to applicable legal exceptions.
Privacy officer: [Executive Operations Manager]
Savoy Hotel
198 Baker Street, Nelson, BC V1L 4H2, Canada
Email: marketing@savoyhotel.ca
If your concern is not resolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.
Changes to this policy
We may update this policy as our practices or legal obligations change. The latest version will appear on this page with an updated date.